News, Updates and What's On

Issues Paper: We are not just statistics. We are people.

Key topics in this Issues Paper:

  • People with disability and other ‘at risk’ people are feeling a sense of abandonment and disregard for their lives.
  • Consumers are concerned about how backlogs and waiting lists are being managed
  • Telehealth and virtual care have huge potential but is it always safe, consultative and high quality? 
  • Consumers have an expectation that the same mistakes are not repeated, so are keen for lessons to be learned for future COVID strains.

Read the Issues Paper

Young consumers present to Queensland Health’s Senior Leadership Forum

HCQ’s Youth Reference Group (YRG) have set a new bar for engagement after their presentation to Queensland Health’s Senior Leadership Forum (SLF) which is chaired by Dr John Wakefield, Director General, received broad support from Chief Executives and Deputy Director-Generals right across the system.

Anja, one of the YRG members explains: “Breanna, Lachlan and I had the honour of presenting to the Queensland Health Senior Leadership Forum on 13th July to encourage investment and commitment into amplifying the youth voice across Queensland. We presented the work of the Youth Reference Group (YRG) which has worked collaboratively to develop the Youth Engagement Framework. read more…

Here’s to Leonie – our youth engagement superstar!

Three cheers for our Engagement Adviser, Leonie Sanderson, whose time with HCQ came to an end in June.  

Leonie joined us in 2016 for a five year journey as the dedicated bridge and builder of trust between families and the government to support the implementation of the recommendations from the Barrett Centre Inquiry. With over 20 years of experience working in the consumer, engagement and community space, a background in youth engagement, and a compassionate and person-centred approach, she was perfectly placed to support these relationships and help develop a shared vision for what mental health services and care for young people could look like.

Jacaranda Place, Brisbane’s extended adolescent treatment centre offering in-patient care, step up-step down facilities and day programs is the result of this work and is now a world class model of care and facility for young people with complex and chronic mental health conditions. Not only does it represent a much-needed investment in mental health services for young people, it is also, thanks to Leonie’s contribution, a brilliant example of the power of genuine co-design.

read more…

Hearing prisoners’ perspectives on their health care

In 2018, Health Consumers Queensland was engaged by Queensland Health to provide a consumer perspective on the provision of health services in prisons. In 2021, the Queensland Health Office for Prisoner Health and Wellbeing engaged HCQ again to revisit the same seven correctional centres to hear from prisoners in secure, mainstream and protection to learn what has changed and what needs to be improved in relation to their health care. read more…

Youth Health Forum May 2021

The Youth Health Forum discussed the actions required to put the framework into action and pathways to creating a broader network for young health consumers in Queensland. Two key activities included further feedback on the draft actions and the exploration of networks using art.

The COVID-19 vaccine rollout – What’s working and what could be better

Last week, Queensland Health gave a record 80,000 doses of the COVID-19 vaccine.  This issues paper shares consumers’ most recent experiences of the rollout up until 22 June 2021 and includes your reactions to ATAGI’s latest revised recommendations for the Astra Zeneca vaccine. It also presents your ideas and suggestions about what needs to improve so that the roll-out feels well-run, safe and person-centred.

Read the issues paper >

HCQ TV – it’s a wrap!

Eighteen panellists, four episodes, four topics, one focus: working together to make healthcare the best it can be.

Thank you to everyone (610 views so far) who tuned in to our inaugural webcast series: Sharing Power: Co-design with consumers for impact and equity during 25 May – 3 June.

Our Annual Forums are renowned for bringing together expertise across consumer partnerships and whilst we could not meet face-to-face this year, we were delighted to still be able to bring you together with inspiring consumer and carer representatives, health staff, and NGO staff representing consumers and carers to discuss what it takes to truly share decision-making power.

read more…

The COVID-19 vaccine roll out in Queensland: Are you still on board or now feeling de-railed?

Exploring the impact of the slow progress of the vaccine roll-out program across our states and territories and the decision to suspend the distribution of the Astra Zeneca vaccine for under 50s, on health consumers and carers across the State.

There is an urgent need for health professionals known to and trusted by their high risk patients to offer a proactive, joined up, team-centred approach so decisions can be made confidently.

Read the issues paper >

Magic bullet or bitter pill: What the COVID vaccine means vulnerable people

Many consumers are living with chronic or multiple conditions which mean they are in category 1B, which is rolling out now. For this reason they experience a real sense of urgency for them to get the information they need about the vaccine: is it safe for them (and their specific circumstances), how and who can they have this safety conversation with, and when they will be vaccinated.

Read the issues paper >


For QH Staff: Fundamentals of Consumer Partnership

24 May,9:00 am - 11:00 am
24 & 25 [email protected] Open to all Queensland Health staff regardless of your experience with ...

Consumer Mentoring

2 June,10:00 am - 11:00 am
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For Consumers: Fundamentals of Consumer Partnerships

14 June,4:00 pm - 6:00 pm
14 & 15 [email protected] 4.00-6.00pm Our signature Fundamentals of Consumer Partnerships training has been ...