Training and Skills Building

Health Consumers Queensland is proud to support health staff to genuinely and respectfully partner with consumers and carers. In turn, we support consumers and carers to become effective advocates on behalf of past, present and future health service users.

Our role in providing consumer training is to equip, empower and enable consumers to participate in a wide variety of consumer partnering opportunities. We also ensure consumers are informed and educated about their rights and responsibilities. Our training for health service staff supports their skills in understanding and implementing consumer engagement within their organisations.

Our training sessions are designed to be friendly, casual and supportive, helping participants to feel competent and confident to share ideas, thoughts and feedback.

We offer a 3 tier program, with introductory, intermediate and advanced programs available at different times.

Not sure about something? See our Frequently Asked Questions >

Current Consumer Training

Fundamentals of Consumer Partnerships for Health Consumers

Our signature Fundamentals of Consumer training has been repackaged for online delivery.

Get a deeper understanding of consumer partnerships in health. Understand your role as a health consumer representative and how to partner effectively with health organisations.

Next series 1 and 2 September 4:00pm

Who can participate?

• For any health consumer representative and carer who has been partnering with health
organisations and wants to strengthen their partnerships.
• Open to all health consumer representatives and carers regardless of your experience with consumer partnerships.

What are the benefits of participating?

• Deeper dive into fundamentals of consumer partnerships.
• Training split into two sessions to allow for flexibility of attendance.
• Free of charge. read more…

Consumer Training July-Sept 2021

In the upcoming quarter we will be offering a number of opportunities for consumers of all levels of experience to build their partnership skills. We will be releasing dates soon; keep your eye on this page, Facebook and our eAlerts for the chance to register.

Consumer Conversations are also a great way for consumers to build their skills and confidence. We promote Consumer Conversations via Facebook and eAlerts. We hope to see you at a session soon.

Current Staff Training

Fundamentals of Consumer Partnerships for Qld Health Staff

Our signature Fundamentals of Consumer training has been repackaged for online delivery.

Get a deeper understanding of consumer partnerships in health. Understand your role as health staff in supporting effective consumer partnerships.

New session available 9:00am 17 & 18 August

Who can participate?

• For any Queensland Health staff who has been partnering with consumers and wants to strengthen their partnerships.
• Open to all staff regardless of your experience with consumer partnerships.

What are the benefits of participating?

• Deeper dive into fundamentals of consumer partnerships.
• Training split into two sessions.
• Attend what is relevant and you can make up missed session another time. read more…

Read our Guides to Consumer Partnerships

There is no need to wait for training to begin developing your skills!

Health Consumers Queensland has produced three handy guides to consumer partnerships that will become your go-to resources for all things partnerships:

  • A Guide for Consumers Partnering with Health Organisations
  • A Guide for Health Organisation Staff Partnering with Consumers
  • Consumer and Community Engagement Framework