Recruiting: Planning and preparation
Planning and preparation
Laying the foundations for a strong consumer partnership
How we can help
See what support we can offer your consumer recruitment
Guiding you through every step along the process
The how, why and when of remuneration and reimbursement
You have decided that consumers will play a role in your project – that’s great! You are a part of the consumer partnerships movement that is making Queensland a leader in systems improvement. However, before you are ready to start looking for consumers there is some information you need to have in place.
How much time will it take to find consumers?
The time to begin planning your consumer partnerships is as soon as you know you will be including consumers in your activity. The earlier you start planning your partnership the easier and more successful it will be. At the very minimum, allow 4 weeks from when you first promote your consumer opportunity to the activity commencing.
Steps in recruiting consumers
- Planning and preparation
- Write a position description and design application process
- Promotion through your networks and via Health Consumers Queensland
- Monitor the applications coming in
- Advise all applicants of the outcome and let Health Consumers Queensland know
- Start communicating with your new partnering consumers
- Onboarding and orientation
If you work in a Hospital and Health Service (HHS), your Consumer Engagement staff are your first point of contact for recruiting consumers. Most HHSs have their own internal process to recruit consumers. We can support consumer recruitment in HHSs by promoting your activity in our eAlert.
Health Consumers Queensland has produced two publications designed specifically to help health organisation staff to partner effectively.
The staff guide is written to help staff in health services develop effective consumer partnerships. This guide can be used by staff in any area and at any level of a health organisation to support partnering with consumers.
The Consumer and Community Engagement Framework is designed to orient health organisations to what underpins successful consumer and community engagement. The Framework provides health organisations with an understanding of what engagement is, when and where it can take place and why they are doing it.