Our COVID Response

At Health Consumers Queensland we have never seen the health system work this hard and this collaboratively to care for its consumers.

The challenges for Health Consumers Queensland and Queensland Health mean we need to work closely together to ensure consumers are brought in at the right time to influence plans, and public-facing communications and directives.

Here we update you on the latest work with consumers and staff and share how consumer input is impacting how Queensland Health supports and informs Queenslanders around COVID-19.

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Latest updates

The COVID-19 vaccine roll out in Queensland: Are you still on board or now feeling de-railed?

Exploring the impact of the slow progress of the vaccine roll-out program across our states and territories and the decision to suspend the distribution of the Astra Zeneca vaccine for under 50s, on health consumers and carers across the State.

There is an urgent need for health professionals known to and trusted by their high risk patients to offer a proactive, joined up, team-centred approach so decisions can be made confidently.

Read the issues paper >

Magic bullet or bitter pill: What the COVID vaccine means vulnerable people

Many consumers are living with chronic or multiple conditions which mean they are in category 1B, which is rolling out now. For this reason they experience a real sense of urgency for them to get the information they need about the vaccine: is it safe for them (and their specific circumstances), how and who can they have this safety conversation with, and when they will be vaccinated.

Read the issues paper >

The COVID-19 vaccine roll-out in Queensland: What would build your confidence?

Amidst intense media coverage and the release of limited information by the Commonwealth and State Governments, our first Consumer Conversation of 2021 focused on hearing what consumers are looking for from Queensland Health’s engagement and communications to underpin informed decision-making and instill public confidence in the plans to roll out the COVID-19 vaccination.

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