Our COVID Response
At Health Consumers Queensland we have never seen the health system work this hard and this collaboratively to care for its consumers.
The challenges for Health Consumers Queensland and Queensland Health mean we need to work closely together to ensure consumers are brought in at the right time to influence plans, and public-facing communications and directives.
Here we update you on the latest work with consumers and staff and share how consumer input is impacting how Queensland Health supports and informs Queenslanders around COVID-19.
Queensland Health Resources
Queensland Health has produced a range of resources to help consumers prepare for the expected increase in COVID cases. Topics include preparing your family, what happens if you test positive and where to get help. There are sections with specific information for people living in regional areas, First Nations communities, residents of Aged Care facilities and more.
What consumers told us during the week ending 25 February 2022.
This week, we were all reminded by a long-standing consumer, that we are lucky in Queensland. He asked us where else in the country are consumers at the table, asking questions, being heard, and getting the chance to help work with staff to improve our health system. So if we don’t say this often enough, here it is again, loud and clear. Health Consumers Queensland and our statewide network of consumers are grateful we are in Queensland and grateful to be working with people who understand the importance and value of consumer partnerships.
As always, there are things we can do together to make a great health system even better. So in this spirit, we offer this week’s Issues Paper – a 2 pager.
Key topics in this Issues Paper:
- People with disability and other ‘at risk’ people are feeling a sense of abandonment and disregard for their lives.
- Consumers are concerned about how backlogs and waiting lists are being managed
- Telehealth and virtual care have huge potential but is it always safe, consultative and high quality?
- Consumers have an expectation that the same mistakes are not repeated, so are keen for lessons to be learned for future COVID strains.
“Working together for the best care possible” – What health consumers and carers are saying on Friday 4 February 2022
During a conversation with Torres Strait Islander Elders this week, one of the Elders asked: “Are we doing the best we can?”
HCQ asks each of us to consider that question. Are we working together with the right people, inside and outside our organisations/networks, to do the best we can?
Key issues for health consumers and carers this week focus on what’s working well with communications about COVID-19: improvements to Queensland Health’s website are much appreciated; HealthDirect’s information is hitting the mark but needs better promotion and telehealth information and experience is a plus.
Consumers still need tailored advice from hotlines and now that schools are back to face-to-face lessons, consistent and accessible information would be valued.
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