Further Reading
Resources from external sources
The listings on this page are an ever-growing list of resources that can provide extra support and information for people involved in consumer partnerships in health. It is not comprehensive and is continually being updated. Do you know a resource that we could share here? email it to consumer@hcq.org.au
World Patient Safety Day
Australian Commission on Safety and Quality in Health Care
This resource provides information and events related to World Patient Safety Day. It is for health organisation staff and consumers, offering insights and activities to raise awareness about patient safety.
Partnering with Consumers: A guide for consumers
Australian Commission on Safety and Quality in Health Care
“Partnering with Consumers” is a guide designed for healthcare consumers. It provides valuable insights and tips on how consumers can actively engage in their healthcare and collaborate with healthcare providers to ensure safe and high-quality care.
Co-produced capability framework for successful patient and staff partnerships in healthcare quality improvement: results of a scoping review
BMJ Quality & Safety
BMJ Quality & Safety is an international peer-reviewed journal covering the science of improvement across healthcare service and provision. This framework, based on a scoping review, is aimed at healthcare professionals and quality improvement teams. It outlines the key capabilities required for successful patient and staff partnerships in healthcare quality improvement, offering practical guidance for implementation.
Co-produced capability framework for successful patient and staff partnerships in healthcare quality improvement: results of a scoping review
Lisa Tam PhD, Kara Burns PhD, Katherine Barnes
Geared towards health engagement professionals and health consumers, this resource explores the roles and skills of Health Engagement Professionals (HEPs), shedding light on their responsibilities and capabilities within the healthcare system.
All of Us Essentials Checklist
NSW Health
The “All of Us: Essentials checklist” is for healthcare organizations and professionals. It provides a comprehensive checklist to help organizations ensure that they are actively involving consumers in their healthcare processes, promoting patient-centered care.
Health Literacy
Australian Commission on Safety and Quality in Health Care
This resource addresses health literacy and is primarily intended for healthcare providers. It offers insights and tools to enhance communication with patients and improve their understanding of healthcare information, promoting patient engagement.
Person-centred organisations
Australian Commission on Safety and Quality in Health Care
Designed for healthcare leaders and professionals, this resource outlines key attributes that define person-centered healthcare organizations. It serves as a reference for organizations aiming to enhance patient partnerships and deliver higher-quality care.
See also: Attribute: Measurement for improvement A fact sheet for governing bodies and managers
Aimed at healthcare quality improvement teams, this fact sheet outlines measurement strategies for assessing person-centered care attributes within healthcare organizations, facilitating improvements in patient-centered care.
Resources from HCQ
- The Consumer and Community Engagement Framework answers the what, when, why and who?
- The Guide for Consumers Partnering with Health Organisations and Guide for Health Staff Partnering with Consumers take you step-by-step through the how.
- Youth Engagement Framework supports better engagement with young people
- The Queensland Digital Health Consumer Charter supports consumers to understand how best to use digital technology to improve your health and continue to receive the care you want and need, in ways that best work for you.