Your Feedback
We value your feedback and use this to improve our services
Our feedback and complaints process
Feedback received
Once your feedback has been received in writing we will acknowledge it within 5 working days.
We contact you
We will contact you to agree on how long our response will take and how you would like to receive it
Investigate
We will look into your feedback or complaint to find out more
Response
We will then respond to you in the way both parties have agreed on
Improvement
Your feedback is incorporated into our continuous improvement and planning actions
How do I give feedback or lodge a complaint?
email us at feedback@hcq.org.au
Write to: Feedback/Complaints, Health Consumers Queensland, GPO Box 1324, Brisbane Qld 4001
