The Institute for Healthcare Improvement (IHI) and BMJ are providing five complimentary registrations for CHF nominated consumer representatives to attend the upcoming 23rd International Forum on Quality and Safety in Healthcare forum to be held in Melbourne in September.

EOIs close at midnight AEST on Sunday 26 August 2018.

The International Forum on Quality and Safety in Healthcare is a biannual gathering of healthcare professionals with the aim of improving quality and safety in healthcare. The International Forum is jointly organised by the Institute for Healthcare Improvement (IHI) and the British Medical Journal (BMJ).

The 23rd International Forum will be held on 10-12 September 2018 at the Melbourne Convention and Exhibition Centre. The theme for 2018 is Connect. Co-Create. Communicate.

CHF has approved the use of the #withconsumers tick for the 23rd International Forum which clearly demonstrated that consumers were put first in healthcare for this event. The Institute for Healthcare Improvement (IHI) and BMJ have made a strong commitment to partnering with consumers via the program objectives and are providing five complimentary registrations for CHF nominated consumer representatives to attend the forum. Please note that travel and accommodation costs will not be covered for this event.

The five consumers will have the option of chairing one session each on the main programme, bringing in their own experience to the question and answer section. In addition to these roles for CHF nominated consumers, there are other ways in which consumers are involved. There will be a main programme panel session presented and chaired by consumers on Wednesday 12 September. Three consumers will also be adjudicating the opening keynote debate on Monday 10 September – a consumer ‘shark’ in the shark tank session. A consumer will also be co-hosting the quiz as part of the Night Forum.
Safer Care Victoria are also supporting a cohort of consumers to attend the event. Consumers will be identified with a ribbon on their badges and have a reserved space in the exhibition area for them to meet each other and for delegates to interact with them. The CHF nominated consumers will have the opportunity to join this network.

The five consumers will also need to write an article for CHF’s newsletter, Health Voices. These articles will feature in the first issue for 2019, which will focus on quality, safety and health literacy.

The programme will examine how supporting connections between consumers, frontline staff and management leads to a culture of collaboration where everyone in a workforce is empowered to make a difference. The Forum will also explore how through the use of effective communication, ideas can be translated into global improvements in patient care. The two-day conference will feature four keynote presentations and over 50 international speakers delivering more than 40 sessions divided across 5 streams. There will also be a full Exhibition Hall, poster displays, breakfast and lunchtime sessions and many opportunities for networking, including an evening networking event.

The aim of the Forum is for delegates to:

  • Learn how to achieve organisational and cultural transformation from industry leaders
  • Share experiences with like-minded colleagues from across the world to get a different perspective on the challenges and opportunities facing organisations
  • Take home practical tips and innovations to make a real difference to patient care
  • Discuss key global concerns in quality improvement and work on creating solutions
  • Embrace fresh ideas
  • Accelerate progress in patient care
  • Recognise individual accomplishments
  • Discover new pioneers and leaders
  • Build human global networks

Key topics for discussion are:

  • How can we meaningfully co-produce services with patients/consumers?
  • How can we improve access to services for populations living in remote areas?
  • How can we best support staff to deliver highest quality care in a pressured environment?
  • What does it take to create large scale system transformation in an organisation?
  • What can we learn from other industries that would help us improve patient safety?

Programme highlights include:

  • Skills based training workshops with internationally renowned experts in quality improvement
  • Keynotes from influential figures in the quality improvement landscape as well as perspectives from other industries
  • Over 40 sessions with presenters from across the world
  • More than 50 international speakers

Full programme available at

How to Apply

CHF invites expressions of interest from consumer representatives by midnight AEST on Sunday 26 August 2018. Interested consumer representatives will need to fill out the EOI form and return it to Ghislaine Martin via email at [email protected]. Please email Ghislaine or ring on 02 6273 5444 should you have any queries.

Expressions of interest close at midnight AEST 26 August 2018