Consumer Consultations
Consumer views on current topicsA COVID-19 vaccine: Health consumers’ views
Although a vaccine for COVID-19 is not yet available, it’s high on the news agenda this week and keenly anticipated. According to peer-reviewed research published in the Centers for Disease Control and Prevention journal, we need up to 80% vaccination to ensure herd...
Consumer engagement in Victoria and NSW: Lessons learned during COVID-19
Here in Queensland, Health Consumers Queensland is uniquely positioned to amplify the consumer voice. We are fortunate to work with a Government, health department and health services that welcome consumer engagement and values the consumer voice. Importantly, this...
Encouraging COVID-19 testing throughout Queensland
Testing remains one of Queensland’s best defences against a sustained outbreak of COVID19. A Consumer Conversation on Tuesday 28 July 2020 focused on the top barriers to testing, how the process can be made easier and what the key messages are that would motivate...
Consumer experiences of health services as COVID-19 restrictions ease
In late April 2020, Health Consumers Queensland asked consumers about their experiences of healthcare during the very first easing of the COVID-19 lockdown. Procedures that had been delayed or cancelled were restarting, but consumers shared that they were unsure about...
Looking Back: How effective has the Queensland COVID-19 response been?
We asked consumers for their reaction to the COVID-19 response from Queensland Health, and from us, Health Consumers Queensland. We were very pleased to hear that consumers were impressed with Queensland Health's response. Particularly compared to other states,...
A mental health system for everyone: Integrated, strong and tailored to our individual needs and circumstances
COVID-19 has shone a spotlight on mental health service provision in Queensland like never before, as people grapple with prolonged social isolation, fear and uncertainty, unemployment, restricted access to health care, home-schooling, withdrawal of support and...
COVID-19 Testing: Straightforward, or difficult to access?
The message from Queensland Health is that we need more people tested for COVID-19, but consumer continue to be unclear about eligibility for testing, what testing entails, and what measures need to be taken either side of having a test. Many are reluctant to seek out...
Harnessing the benefits of telehealth and virtual care
5 June 2020 Rapid expansion of telehealth and virtual care has emerged as one of the positive outcomes from COVID-19. Consumers shared key insights including: Everybody is doing it differently. Let’s make it simpler, easier and less complicated for all consumers and...
Qld Health funding priorities 2020/2021
While talking about funding priorities for the next financial year, it was clear that health consumers have an appetite for major changes in health. Consumers have suggested major reforms to long-held ways of providing health care. Identified reforms are: to the way...
Priority Queensland populations – consumers and carers at risk of being left behind
19 May Consumers identified health consumers and carers at risk of being left behind during COVID-19. This helped form their views on who should be included in priority Queensland populations and what healthcare should look like for them. Consumers also saw the value...