“There is no time” – What consumers have told us this week (17-21 January 2022)

From a system that doesn’t support people with any vulnerabilities, including those with a disability, to a growing sense that we’ve run out of time, both consumers and health staff want a plan forward rather than crisis management.

The key themes you raised during HCQ’s Thursday evening online Coffee & Connect session and other online engagement included:

• Access to care and care for COVID patients
• Testing
• Vaccinations
• On-going health concerns (not COVID-related)
• Long COVID
• Be open and transparent

Read the full summary here >

What‘s the information you need right now? What consumers are saying today?

Health consumers and carers identify key issues and give suggestions of key actions. Issues include:

  • Consumers online today were very worried. They feel like there is no plan.
  • They are very worried that people are going to die unnecessarily because there is no plan.
  • Current consumer experiences shared today include being unable to get food or medications in rural and remote areas.
  • Consumers want knowledge but underpinning this knowledge and information, they want reassurance that the government has got a plan particularly now so close to the peak.

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Urgent Consumer Issues

Urgent Consumer Issues

Queensland’s border opening just prior to Christmas, coupled with the dramatic rise in cases from the highly infectious Omicron variant and recent adoption of national policy shifts has meant Queensland’s pandemic preparedness has been deeply tested.

An exhausted health workforce and Queenslanders have faced the challenges of the last three weeks with agility, resilience and commitment.

During this time Health Consumers Queensland, consumer and community organisations have been escalating issues, sharing resources, and supporting care providers and consumers.

This Hot Issues Brief paper is a summary of issues of importance to consumers in this response that need to be urgently resolved.

Read the Hot Issues Brief paper >

Do Queenslanders Feel COVID-ready?

With our state border due to open on 17 December, Health Consumers Queensland hosted 3 webcasts. Our aim was to increase the COVID-readiness of Queensland health consumers and carers. We did this by providing a forum for information-sharing by clinical experts and leaders from Queensland Health What we heard was that Queenslanders feel uncertainty and want to:

  • Hear from their local health services
  • Know what plans are in place
  • Know how to escalate issues
  • Know how to be prepared

See the webcast series here >

Download the summary paper >

Responding to Delta: Chance to change how care is delivered IF WE GET THIS RIGHT NOW

Queensland’s COVID-19 pandemic response has exposed the existing disparities in access to healthcare.
Just as the state’s vaccination response has needed to focus on our more vulnerable citizens, so too has our health system long needed a reset based on equity and value.

The safety and wellbeing of health consumers relies on a Queensland Health system that operates wholistically, collaborating to provide seamless, evidence-based care for the benefit of Queenslanders, no matter where they live or who they are.

The need during a pandemic surge to provide care closer to home, coordinated with primary care, is an opportunity to finally embed the reform consumers and many in the system have wanted for so long.

Read the full Issues Paper >

The COVID-19 vaccine rollout – What’s working and what could be better

Last week, Queensland Health gave a record 80,000 doses of the COVID-19 vaccine.  This issues paper shares consumers’ most recent experiences of the rollout up until 22 June 2021 and includes your reactions to ATAGI’s latest revised recommendations for the Astra Zeneca vaccine. It also presents your ideas and suggestions about what needs to improve so that the roll-out feels well-run, safe and person-centred.

Read the issues paper >

The COVID-19 vaccine roll out in Queensland: Are you still on board or now feeling de-railed?

Exploring the impact of the slow progress of the vaccine roll-out program across our states and territories and the decision to suspend the distribution of the Astra Zeneca vaccine for under 50s, on health consumers and carers across the State.

There is an urgent need for health professionals known to and trusted by their high risk patients to offer a proactive, joined up, team-centred approach so decisions can be made confidently.

Read the issues paper >