We know that many of you are at the heart of COVID-19 in Queensland, either as consumers and carers, loving family members, or as staff in the health system. Our thoughts are with you all and we hope that working together on this will help to ease the burden.
Health Consumers Queensland is now focusing its efforts on supporting powerful partnerships between consumers and staff in the health system. Our role is in enabling the most effective strategic response to COVID-19 and the communication messages and mechanisms used during these times.
Our eAlerts will now focus on sharing opportunities for consumers and carers to be involved in working with Queensland Health on shaping their plans and decisions about what and how they are communicating so that their messages are received and understood by our state’s diverse communities.
- As the pattern and spread of COVID-19 changes daily, we also want to support consumers and carers to quickly build your skills and confidence to self-organise and have an impact on planning and decision-making in your regions and local communities.
- We will also continue to update you on our new working arrangements and current activities.
- You can also continue to apply for non-COVID-19 related opportunities through this eAlert and we encourage you to do so as the organisers are making arrangements for non-facing meetings during this time.
Continue reading this eAlert >
On request from Hospital and Health Service staff, Health Consumers Queensland has created a brand new HCQ tip sheet for staff on how to involve consumers in COVID-19 planning, decision-making and communications . We hope you find this clear, simple and useful. We have sent it to HHS Chief Executives and Engagement Advisors. Please circulate it to any staff and consumers you know who should be partnering together on the local development of COVID-19 strategy and communication.
Download the tip sheet >
If you would like to be a part of a statewide group of consumers who are interested in being involved on COVID-19 responses, please register your details via the link below.
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A pandemic is an unprecedented event for our State. An enormous amount of work is currently being led by the Chief Health Officer Jeanette Young and undertaken by people across many organisations and areas of Government as the pattern and spread of COVID-19 changes daily.
It is undoubtedly a challenging time for all of us. It requires a coordinated cross-Government, industry and community response. We have been doing our bit to ensure consumers are being involved in key decisions and we have been listening to the voices of concerned consumers and carers.
Getting Consumers Involved in Key Decision-making
Last week we invited representatives from the Department of Health to hear directly from twelve experienced and potentially vulnerable consumer partners from across the state representing Aboriginal, culturally and linguistically diverse, and rural and remote communities, people living with multiple chronic conditions or disabilities, parents of immuno-suppressed children and/or with chronic conditions and older people. You can read a report based on these discussions and what matters most to them. This report has also been shared widely with key leaders in the Department of Health.
At a Queensland Health COVID-19 forum this week Health Consumers Queensland declared that consumers and carers must be at the planning and decision-making table on this issue. We emphasised the important role consumers can play in shaping communications so they are received and understood by our diverse communities. In response, the Director-General of Health, Dr John Wakefield, has shared his expectation to the Queensland Health system leadership that it is more vital than ever that the voice of consumers is heard and valued and that the partnership between consumers and the health system is strong in this time of crisis.
Additionally, the Health Consumers Collaborative of Collaborative meeting this week focused on a workshop with consumers and senior representatives of the health system about the priorities for ensuring a consumer engaged response to COVID-19. This developed actions, principles of engagement, and networks that need to be engaged with.
We are currently planning and reviewing our work priorities for the year. We will continue to share with you about outcomes and actions that arise from this and other activities that we are involved with. (more…)