Training and Skills Building

Health Consumers Queensland works alongside consumers and health staff to drive meaningful and respectful partnering to improve and influence health services and systems.

Our Training and Skills Program is designed for all health sector staff, working across service and system levels. We encourage involvement regardless of your experience and where you may be in your consumer partnering practice.

Our training sessions and learning opportunities are designed to be inclusive and supportive so all people participating feel confident to discuss experiences, challenges and share ideas for partnering.

People sitting around a table writing on butcher's paper.

What do we offer?

The Training and Skills Program continues to evolve in response to sector needs, as well as experiences and insights from the Consumer Representative community. HCQ is currently refreshing our suite of offerings, with further opportunities to be added to the training sessions listed below.

Foundations of Consumer Partnerships for Qld Health Staff

The Foundations of Consumer Partnerships covers the background of partnering with consumers and investigates the ideas that underpin this essential way of working.

Open to Queensland Health staff seeking to learn more, refresh their knowledge and increase their confidence to partner.

Objectives:

Reflect on why we partner
Discuss key values that underpin consumer partnering
Explore the levels and areas of consumer engagement
Develop a blueprint for meaningful and respectful partnerships
Consider how we measure success.

Upon completion of this session participants will gain:

Further confidence and knowledge to apply partnering values to their work
Understanding of how and when to engage consumers in meaningful partnerships
Practical tools to action and review consumer partnering activities.

HCQ encourages participants to consider the Advanced Consumer Partnerships training session after completion of the foundational session.

Advanced Consumer Partnerships Training

In this session participants can build upon their foundational understanding of consumer partnerships to advance one’s practice. This session is relevant to all staff, whether you are working across service or system level, and in various roles. It is open to Queensland Health staff who have completed the Foundations of Consumer Partnerships training session or similar.

Objectives:

Discuss how power dynamics can present in partnering
Investigate commonly reported barriers to partnering
Explore different engagement methods and their efficacy.

Upon completion of this session participants will be able to:

Describe different forms of power and their influence
Implement strategies to mitigate, or challenge, barriers to partnering
Identify and apply suitable engagement methods to partnering activities
Action practical steps to review partnership health.

New training programs coming in 2025

Who can join our training?

Training is free of charge for consumers and Queensland Health staff who are members of our network.

Join our network here >

Don’t work for Queensland Health but would like to do the training? Read more >

Still have questions? See the FAQs

Current training

Training for Qld Health staff

Health Consumers Queensland is planning a new program of training for 2025. Please check back later for new dates, new ways to learn and new topics.

Thanks, it has been really comprehensive and many of my thinking or questions were covered in your presentation. Well done on inspiring broad engagement.

Qld Health staff member

Foundations of Consumer Partnerships for Qld Health Staff

The webinar was brilliantly run. Thank you HCQ.

Webinar participant

FutureCare: Introduction to AI + Healthcare

Really fabulous overview of what it means to be a consumer health rep and the possibilities for contributing. I’m really looking forward to the next session.

Consumer participant

Introduction to Consumer Partnerships

Thanks for today’s training. Chanelle and Suzanne did a great job of making the session engaging and informative.

Qld Health staff member

Foundations of Consumer Partnerships for Qld Health Staff

It was an excellent session which felt very agile to the size of the group. The lived experience of [the consumer presenter] was also excellent and quite eye-opening to better highlight the inequalities, lack of health literacy and challenges.

Qld Health staff member

Fundamentals of Consumer Partnerships

Absolutely amazing! Working together and hearing different perspectives was great.

Consumer participant

Consumer Partnerships Workshop

Great job. Really lovely safe way of learning about consumer engagement.

Qld Health staff member

Fundamentals of Consumer Partnerships

Really fabulous overview of what it means to be a consumer health rep and the possibilities for contributing. I’m really looking forward to the next session.

Consumer participant

Introduction to Consumer Partnerships

Training and Skills Building

What do we offer?

Foundations of Consumer Partnerships for Qld Health Staff

Advanced Consumer Partnerships Training

Who can join our training?

Current training

Training for Qld Health staff

Contact Us

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